At Lather Ritual, we strive to process and ship every order as quickly and efficiently as possible. Please review our shipping policy before placing your order.
Order Processing
- Orders are typically processed within 1–3 business days after payment has been successfully received.
- Orders placed on weekends or public holidays will be processed on the next available business day.
- Processing times may be extended during holidays, promotions, or periods of high order volume.
Shipping Confirmation & Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information (when available). Tracking updates are provided by the shipping carrier and may take some time to appear after your order has been dispatched.
Delivery Times
Delivery times vary depending on your shipping destination and the shipping method selected during checkout.
Please note that estimated delivery dates are provided by the shipping carrier and are not guaranteed. Unexpected delays caused by weather, customs processing, carrier issues, or other circumstances beyond our control may occur.
Shipping Charges
Shipping costs are calculated at checkout based on your delivery location and the shipping option you choose.
Any applicable shipping promotions or free shipping offers will be displayed during checkout.
Shipping Address
Please ensure that your shipping address is accurate before submitting your order.
Lather Ritual is not responsible for delays or delivery issues resulting from incorrect or incomplete shipping information provided by the customer. If you notice an error after placing your order, please contact us immediately. We will make every effort to update your address before your order is shipped.
Lost or Delayed Packages
Once an order has been handed over to the shipping carrier, delivery is managed by the carrier. If your package is delayed or appears to be lost, please contact us so we can assist you in working with the carrier to locate your shipment.
International Shipping
If international shipping is available, delivery times, shipping costs, customs duties, taxes, and import fees may vary depending on the destination country.
Any customs duties, taxes, or import charges imposed by your local authorities are the responsibility of the customer unless otherwise stated during checkout.
Damaged Shipments
If your order arrives damaged, please contact us within 7 days of delivery. Include your order number along with clear photos of the product and packaging so we can investigate and assist you promptly.
Questions
If you have any questions regarding shipping or your order status, please contact our customer support team. We’re committed to providing a smooth shopping experience and are happy to assist you.