At Lather Ritual, your satisfaction is important to us. If you’re not completely happy with your purchase, we’re here to help. Please review our returns policy below.
Return Eligibility
You may request a return within 30 days of receiving your order, provided that:
- The item is unused or gently used.
- The product is returned in its original packaging whenever possible.
- You have proof of purchase or your order confirmation.
Returns that do not meet these requirements may not be eligible for a refund.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns for:
- Opened or heavily used personal care products.
- Gift cards.
- Final sale or clearance items.
- Any products marked as non-returnable at the time of purchase.
How to Start a Return
To request a return:
- Contact our customer support team with your order number and reason for the return.
- Wait for return authorization and shipping instructions.
- Securely package your item and send it to the return address provided by our support team.
Please do not send products back without contacting us first, as unauthorized returns may not be accepted.
Return Shipping
Unless the return is due to a damaged, defective, or incorrect item, customers are responsible for return shipping costs.
We recommend using a trackable shipping service, as Lather Ritual cannot guarantee receipt of returned packages that are lost in transit.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please include:
- Your order number.
- A brief description of the issue.
- Clear photos of the product and the shipping package.
If the issue is confirmed, we will work with you to provide an appropriate replacement or refund.
Refunds
Once your returned item has been received and inspected, we’ll notify you of the status of your refund.
If your return is approved:
- Your refund will be issued to the original payment method.
- Processing times may vary depending on your bank or payment provider.
- Original shipping charges are generally non-refundable unless the return resulted from our error.
Exchanges
If you wish to exchange an item, please contact our customer support team. Exchanges are subject to product availability.
Order Cancellations
If you need to cancel your order, please contact us as soon as possible. Orders that have already been processed or shipped may no longer be eligible for cancellation and must follow the standard return process.
Questions
If you have any questions about returns, refunds, or exchanges, our customer support team is happy to assist you. We are committed to providing a smooth and enjoyable shopping experience with every order.